📄 Terms of Service

1About EXZET

2Eligibility and Account

• To use customer features of EXZET, you may be required to create or access an account using your mobile phone number.
• The current customer login flow uses an Indian mobile number with the +91 country code and a valid 10-digit phone number.
• Account verification may use one or more verification methods provided by EXZET, including third-party verification services and OTP-based verification.
• You are responsible for providing accurate information and for maintaining the security of access to your account.

3Your Profile Information

You may be able to add or update information associated with your account, including:

• Full name
• Email address
• Profile photograph

You should provide information that is accurate and belongs to you.

4Products and Product Information

EXZET may display product information including:

• Product name
• Images
• Description
• Attributes or specifications
• Price and MRP
• Applicable discounts
• Ratings and reviews
• Stock/availability information
• Return or replacement information, where applicable

Product availability, stock, pricing, applicable charges, and other information may vary based on the applicable warehouse, location, inventory, configuration, or other operational conditions.

Product images and descriptions are provided for product identification and information. Where appropriate, the actual product may vary slightly from displayed images.

5Location and Warehouse Serviceability

• EXZET may use the delivery location associated with your selected address to determine whether delivery service is available.
• The delivery location may be used to identify an eligible serving warehouse based on active warehouse availability and the warehouse's configured service area/radius.
• If your location is outside the applicable service area, EXZET may be unable to accept or fulfill the order for that location.
• Where multiple eligible warehouses can serve the location, the applicable serving warehouse may be determined based on proximity and serviceability.
• Adding a product to a cart does not guarantee that the product will remain available until checkout or order placement.

6Search and Voice Search

• EXZET provides product search functionality through supported input methods, including typed search and Voice Search where available.
• Search may process, normalize, or interpret a search query to help identify relevant products.
• Voice Search requires the applicable microphone permission. If the required permission is denied or the feature is otherwise unavailable, Voice Search may not function.
• Search results may depend on product availability, warehouse serviceability, inventory, and other operational factors.

7Cart and Product Availability

• Customers may add available products to their cart and modify quantities or remove products.
• The quantity of a product may be limited by available inventory.
• EXZET may perform stock and availability checks before checkout and again during order placement.

8Orders

An order may be placed only when the applicable checkout requirements are satisfied.

Before accepting an order, EXZET may validate matters including:

• Delivery serviceability
• Applicable warehouse
• Product availability
• Available stock
• Minimum order requirements
• Active-order limits
• Payment method availability
• Other applicable checkout conditions

An order is not guaranteed merely because products are present in the cart or because a customer has reached the checkout screen.

Once an order is successfully created, order information may include the selected delivery address, products, quantities, prices, applicable charges, warehouse information, payment information, and other relevant order details.

9Pricing, GST and Charges

The amount payable for an order may include applicable components such as:

• Product price
• Applicable GST
• Delivery fee
• Handling fee
• Other applicable charges displayed during checkout

Where applicable, prices may already include GST, with the applicable GST amount shown separately during checkout.

Delivery fees, free-delivery thresholds, handling fees, minimum order requirements, and other checkout configurations may change from time to time.

Customers should rely on the charges displayed at the time of checkout rather than assuming that a particular fee, discount, or threshold will remain permanently available.

10Payment

Depending on availability and configuration, EXZET may support payment methods such as:

• Online payment
• Cash on Delivery (COD)

• Online payments may support available gateway methods such as UPI, cards, or NetBanking through the applicable payment gateway.
• Online payments may be subject to minimum amounts, availability, maintenance, or other configured restrictions.
• COD may also be subject to applicable limits or restrictions.

Online payment processing may be handled through a third-party payment gateway. EXZET does not request or store your card PIN, UPI PIN, CVV, or full banking credentials as part of the ordinary EXZET payment flow.

Payment processing and order creation are separate stages. A successful payment response does not necessarily mean that an order has been successfully created or fully verified. Where necessary, customers should check their order status.

11Delivery

• Delivery availability depends on the selected delivery address, applicable service area, warehouse availability, inventory, and operational capacity.
• EXZET may display an estimated delivery time or expected delivery information.
• Any displayed delivery time or ETA is an estimate and not a guaranteed delivery deadline.
• Delivery timelines may vary because of factors including location, warehouse capacity, product availability, operational conditions, or other circumstances.
• EXZET may, where necessary, delay, reschedule, partially fulfill, or cancel an order depending on applicable operational circumstances.

12Order Tracking

Customers may view their order status and delivery progress through the EXZET application. Depending on the order, statuses may include stages such as:

• Order Placed
• Preparing Order
• Packed
• Dispatched
• Out for Delivery
• Delivered

Other operational statuses may apply, including delivery failure, return to warehouse, reattempt, or related statuses.

The status displayed in the application represents the current available order information and may change as the order progresses.

13Order Cancellation

• Cancellation availability depends on the current order stage and applicable order conditions.
• Orders may be cancellable during certain early stages, while cancellation may no longer be available once an order reaches later fulfillment or delivery stages.
• Replacement orders may have different cancellation restrictions.
• The availability of cancellation is determined by the applicable order status and system rules at the time of the request.

14Returns and Replacements

Return or replacement eligibility may vary by product or category. Depending on the applicable policy, a product may be:

• Returnable
• Replacement-only
• Return and replacement eligible
• Non-returnable

Applicable eligibility, time limits, notes, and other conditions may be displayed in the product or order information.

Certain products may become non-returnable where the applicable product price falls below a configured minimum threshold.

Customers should review the return/replacement information applicable to the product before placing an order.

15Return and Replacement Requests

Where eligible, customers may submit a return or replacement request through the available EXZET workflow. A request may require information such as:

• Reason
• Description or note
• Product/order information
• Supporting photograph where applicable

• Supporting photographs may be uploaded through the application where required by the applicable workflow.
• A submitted request may be reviewed before approval.
• A submitted request does not automatically guarantee approval.
• Request statuses may include stages such as pending approval, under review, approved, or rejected.
• Where a replacement is approved, EXZET may create a replacement order which can have its own order tracking information.

16Product Reviews and Ratings

• Customers may be able to rate eligible delivered orders.
• Ratings may use a 1-to-5 star scale and may include an optional written comment.
• Normal delivered orders may be eligible for review. Replacement orders are not necessarily eligible for the same review process.
• Reviews and ratings should reflect the customer's genuine experience with the relevant product/order.

17Customer Support

Customers may contact EXZET through available support channels, including:

• Phone
• Email
• In-app support request

• An in-app support request may include a subject, message, and optional Order ID.
• Authenticated customers may submit support tickets through the application.
• Support requests may be stored as support tickets for handling and follow-up.
• EXZET's support interface states that the team usually replies within 24 hours. This is a general response expectation and is not a guaranteed response deadline.

18Customer Data and Privacy

Your use of the Service is also subject to the EXZET Privacy Policy, which explains how personal information is collected, used, stored, shared, protected, retained, and deleted.

For complete information regarding your data, please refer to the EXZET Privacy Policy.

19Account Deletion

• Customers may request permanent deletion of their account through the available account-deletion feature.
• Before deletion, EXZET checks whether the customer has ongoing orders.
• An account with an ongoing order may not be eligible for deletion until the relevant order is no longer active.
• When deletion is successfully completed, the application may delete account-associated data such as the customer profile, saved addresses, cart items, order records stored under the customer account, notifications, and the associated Firebase authentication account, subject to applicable technical and legal requirements.
• Certain information may need to be retained where required by applicable law, taxation, GST, accounting, fraud prevention, dispute resolution, security, or other legitimate legal/operational requirements.

Deletion of an account is permanent and may not be reversible.

20Logout

Customers may log out of their EXZET account at any time through the available logout option. Logging out does not itself constitute account deletion.

21EXZET App Features and Third-Party Services

• Certain EXZET features may rely on third-party services or technologies, including authentication, payment processing, cloud storage, analytics/crash reporting, mapping/location services, and other supporting services.
• Third-party services may have their own terms and privacy policies.
• EXZET may also provide links or access to other EXZET applications or external services.

22Acceptable Use

You agree not to misuse the Service, including by:

• Providing knowingly false information
• Attempting to access another person's account
• Interfering with the operation or security of the Service
• Attempting to manipulate orders, stock, payments, discounts, refunds, returns, or other system processes
• Using the Service for unlawful purposes
• Attempting unauthorized access to EXZET systems or data

EXZET may take appropriate action where misuse, fraud, abuse, or security concerns are identified.

23Service Availability

EXZET aims to keep the Service available and operational, but uninterrupted availability cannot be guaranteed. Features may occasionally be unavailable because of:

• Maintenance
• Technical problems
• Third-party service issues
• Network problems
• Operational limitations
• Security measures
• Other circumstances beyond reasonable control

EXZET may modify, suspend, or discontinue particular features where necessary.

24Changes to Products, Services and Terms

• EXZET may update product information, pricing, fees, service areas, delivery configurations, payment availability, features, and other operational aspects of the Service from time to time.
• EXZET may also update these Terms when necessary.
• The updated version will apply from its stated effective date.
• Customers should review the Terms periodically.

25Limitation Regarding Estimates and Availability

Information such as stock status, delivery ETA, warehouse availability, serviceability, pricing, discounts, and other operational information may change before final order confirmation or during fulfillment. Accordingly, displayed information should not be interpreted as an unconditional guarantee unless expressly stated otherwise.

26Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of India. Any dispute arising in connection with the Service shall be subject to the jurisdiction of the competent courts applicable to the business's location, subject to applicable law.

28Acceptance of These Terms

By creating an account, accessing, or using EXZET, you acknowledge that you have read and understood these Terms and agree to be bound by them.

If you do not agree with these Terms, you should discontinue use of the Service.