🔐 Privacy Policy for exZet
Customer Application
Effective Date: 27 February 2026
This Privacy Policy applies specifically to the exZet Customer Application (package name: launch.exzet.bestlogin) available on Google Play.
This policy explains how we collect, use, store, process, and protect your information when you use the app. We are committed to protecting your privacy and ensuring transparency in how your data is handled.
1Information We Collect
When you use the exZet Customer App, we may collect the following categories of information:
1.1 Personal Information
- Full name
- Phone number
- Email address
- Delivery addresses (including saved address details)
This information is required to create and manage your account, process orders, and deliver products accurately.
1.2 Order & Transaction Information
- Products added to cart
- Order details and history
- Order amount and payment status
- GST-related transaction records
We use secure third-party payment service providers to process transactions.
We do not store your debit card number, credit card number, UPI PIN, CVV, or full banking credentials on our servers.
1.3 Location Information
We may request access to your device location (precise or approximate).
We collect precise location data (latitude and longitude) when you select or confirm a delivery address within the app. This data is used solely to:
- Help you add or auto-fill delivery addresses
- Improve delivery accuracy
- Validate serviceability areas
- Assign the nearest warehouse or delivery partner
Location data is not used for advertising, profiling, or tracking purposes.
The app does not collect or track your location in the background. Location access is used only while actively selecting or confirming a delivery address.
1.4 Search & App Activity Data
- Search terms
- Login logs
- Order-related timestamps
- Basic app usage activity
This data is used to:
- Improve user experience
- Enhance security
- Prevent fraud or misuse
- Improve app performance and reliability
We may use trusted third-party analytics tools such as Google Analytics for Firebase to collect crash reports and understand general app usage patterns. This information does not include sensitive personal data.
2How We Use Your Information
We use your information to:
- Process and fulfill orders
- Coordinate warehouse and delivery operations
- Provide customer support
- Improve app performance and reliability
- Maintain legally required tax and GST transaction records
- Detect, prevent, and investigate fraud or misuse
- Ensure compliance with applicable laws and regulations
We do not use your personal data for targeted advertising.
3Data Sharing & Disclosure
We do not sell, rent, or trade your personal information.
We may share limited information only with:
- Warehouse teams for order processing
- Delivery personnel for order fulfillment
- Secure payment service providers for transaction processing
- Government or regulatory authorities when legally required
All data sharing is strictly limited to operational and legal requirements.
4Permissions We Request
We request only the minimum permissions necessary to operate the app securely and efficiently:
- Location (Precise or Approximate): To ensure accurate delivery address selection and serviceability validation.
- Internet & Network Access: To securely communicate with our servers and payment providers.
The app:
- Does not use background location tracking.
- Does not require camera access for customer use.
- Does not access Bluetooth devices.
5Data Security
We implement industry-standard security measures, including:
- Secure Firebase Authentication
- Role-based database access controls
- Encrypted data transmission (HTTPS)
- Strict backend validation and mutation controls
These safeguards help protect your information from unauthorized access, alteration, misuse, or disclosure.
6Data Retention
We retain data only as long as necessary for operational and legal purposes:
- Order and transaction records: Retained as required under applicable Indian tax and GST laws.
- Account information: Retained until account deletion is requested.
- Search and usage logs: Retained for operational efficiency, fraud prevention, and security purposes.
7Account Deletion
You may request account deletion directly from within the app. Upon verification:
- Personal account data will be permanently removed from active systems.
- Certain legally required transaction records may be retained in compliance with applicable Indian laws.
8Children’s Privacy
The exZet Customer App is not intended for children under the age of 13.
We do not knowingly collect personal information from children. If we become aware that a child has provided personal data, we will take appropriate steps to delete such information.
9Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational improvements.
Any updates will be reflected with a revised Effective Date at the top of this page.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us:
Legal Entity Type: Individual (Sole Proprietor)
Business Name: SULAIMAN SARDAR
Brand Name: exZet
Address: SURJAPURHAT, Teka, Surajapurhat, South 24 Parganas, West Bengal - 743372, India
11Grievance Officer
In accordance with applicable laws, the details of the Grievance Officer are provided below to address any discrepancies and grievances you may have:
12Additional Terms & Policies
- By using the exZet Customer App, users agree to our Terms & Conditions.
- Our detailed Refund & Cancellation Policy is available on our website.
- All payments are processed via secure payment gateways.
© exZet
Business Name: SULAIMAN SARDAR