🔐 Privacy Policy for exZet

1Information We Collect

When you use the exZet Customer App, we may collect the following categories of information:

2How We Use Your Information

We use your information to:

• Process and fulfill orders
• Coordinate warehouse and delivery operations
• Provide customer support
• Improve app performance and reliability
• Maintain legally required tax and GST transaction records
• Detect, prevent, and investigate fraud or misuse
• Ensure compliance with applicable laws and regulations

We do not use your personal data for targeted advertising.

3Data Sharing & Disclosure

We do not sell, rent, or trade your personal information.

We may share limited information only with:

• Warehouse teams for order processing
• Delivery personnel for order fulfillment
• Secure payment service providers for transaction processing
• Government or regulatory authorities when legally required

All data sharing is strictly limited to operational and legal requirements.

4Permissions We Request

We request only the minimum permissions necessary to operate the app securely and efficiently:

• Location (Precise or Approximate): To ensure accurate delivery address selection and serviceability validation.
• Internet & Network Access: To securely communicate with our servers and payment providers.

5Data Security

We implement industry-standard security measures, including:

• Secure Firebase Authentication
• Role-based database access controls
• Encrypted data transmission (HTTPS)
• Strict backend validation and mutation controls

These safeguards help protect your information from unauthorized access, alteration, misuse, or disclosure.

6Data Retention

We retain data only as long as necessary for operational and legal purposes:

• Order and transaction records: Retained as required under applicable Indian tax and GST laws.
• Account information: Retained until account deletion is requested.
• Search and usage logs: Retained for operational efficiency, fraud prevention, and security purposes.

7Account Deletion

You may request account deletion directly from within the app. Upon verification:

• Personal account data will be permanently removed from active systems.
• Certain legally required transaction records may be retained in compliance with applicable Indian laws.

8Children’s Privacy

The exZet Customer App is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that a child has provided personal data, we will take appropriate steps to delete such information.

9Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational improvements.

Any updates will be reflected with a revised Effective Date at the top of this page.

11Grievance Officer

In accordance with applicable laws, the details of the Grievance Officer are provided below to address any discrepancies and grievances you may have:

12Additional Terms & Policies

• By using the exZet Customer App, users agree to our Terms & Conditions.
• Our detailed Refund & Cancellation Policy is available on our website or within the app.
• All payments are processed via secure payment gateways.
• Refund, Replacement, and Exchange requests are governed by our separate Refund & Replacement Policy available within the app or on our official website.
• All replacement or exchange requests are subject to review and physical product verification during pickup, exchange, or delivery.
• Replacement or exchange may be denied if:
  • A different product is returned.
  • Original tags or packaging are missing.
  • The product appears heavily used, damaged by misuse, altered, or inconsistent with the submitted request details.
• Delivery timelines shown within the app are estimated and may vary due to operational, weather, traffic, inventory, festival, or unforeseen circumstances.
• While exZet strives to deliver orders within the estimated timeframe, exact delivery times cannot be guaranteed in all situations.
• Delivery availability, replacement handling, and service timelines may vary depending on service area, operational capacity, and product availability.
• In rare situations, orders or replacements may be delayed, rescheduled, partially fulfilled, or cancelled due to stock unavailability, operational limitations, or unforeseen events.